Create Market Center Compliance Checklists and Add Documents in CommandMC

As agents are creating Opportunities and managing their transactions in Command, they will need to upload documents for compliance approval. Before they can do this, the Market Center must create a checklist of all of the documents that are needed.

Included in this are different compliance events (Listed, Under Contract, Closed, etc.) for each of the checklist types you create (Single Family Residential Listing - Texas, Commercial Buyer - Louisiana, etc.), in every Opportunity type (Listing, Buyer, Tenant, Landlord).

Things to consider when creating your checklists:

• Documents must be attached to a checklist item to be added to the opportunity within the 3 compliance events (Listing, Under Contract, Closed). Consider all the different documents that are needed for a transaction and ensure all documents have a checklist item. You may want to add a category for amendments, however consider being specific when you do such as Price Change Amendments, Listing Extensions, Contract Closing Extensions, Termination Amendment. By keeping each amendment type separate you will be able to see the history of those amendments easier.  
   
• The checklist order will be the default order that you will see within the opportunity. Consider both the order in which you wish to view during compliance as well as the chronological order of when they would be completed so your Agents can work their way down the list. 

To create your Market Center compliance checklists:

1. Log in to https://agent.kw.com with your KW login credentials.

2. Click CommandMC at the top of the page.

3. Click the Administration icon, , on the left side of the page.

4. On the left side of the page, open the Compliance category, and select Compliance Checklists.

5. Use the drop-down to select the Opportunity Type.

Create, Edit and Delete Checklist Types

Once you select the Opportunity Type, you will see the Select Checklist Type drop-down. Now we need to create the various checklist types that your agents will need to utilize and submit. Each checklist type will have a totally separate set of checklist items:

1. Without selecting a Checklist Type, click Checklist Actions and select Create New Type.

2. Enter a unique name for this Checklist Type, then click Save.

3. Once you've created at least one type, you can select the Checklist Type, click Checklist Actions, and you will see several actions you can take:

• Rename - this allows you to rename the Checklist Type.
• Duplicate - creates a duplicate of the Checklist Type, including associated documents. This is best used once you have created a full Checklist Type, and want to duplicate to make a few changes for a similar type.
• Create New Type - creates a new Checklist Type (repeats steps 1 & 2 above).
• Delete Checklist - fully delete the Checklist Type, including all associated documents.

Once you add at least one Checklist Type, you can start building the document checklist for that type:

Add Documents

1. Select an Opportunity Type and go to the Checklist Event (Listed, Under Contract, Closed, etc.). If there are no checklist items added, click Add an Item. If there are existing checklist items, click + Add Item, above that list.

2. Complete the form: 

• Enter the Checklist Item Name (required).
• Select the Document Type (required) from the drop-down list (required).
• Choose the Requirement level (required):
  • Required - agents will have to add this document for compliance approval.
  • Conditionally Required - this will unlock the Condition field, where you will enter the conditions that will make this document required.
  • Optional - agents will have the option of adding this document, but it will not be required.
• Add a Note, which agents will see when they are adding this document on their end.
• In the Connect DocuSign Form section, click Add a DocuSign Form to associate a DocuSign Form to the checklist item. Once DocuSign forms are associated with a checklist, when an agent selects that checklist type and then clicks to create the DocuSign Room for that Opportunity, those associated DocuSign Forms will automatically appear in the Documents tab of that DocuSign Room, as long as the associate who creates the DocuSign Room has the proper NRDS access to the form in question.
• Click to Attach an Example Document, for agents to reference.

 
3. Click Add Item.

In each Opportunity type (Listing, Buyer, Landlord, Tenant), follow this process to create your Market Center's Compliance Checklists for each type of checklist your agents need, in each compliance event (Listed, Under Contract, Closed).

• Once you add all of the documents, click here to learn how to edit and reorganize these checklists.