Mega Agent Office (MAO) Setup – Leadership Answers

Pre-Launch

1. We have a form setup for you to request any new MLS listing feeds that your new MAO might need.

2. Set Up the ListHub Connector(s):

Your Market Center must have a ListHub KW Connector account set up for each MLS you want ListHub to pull listings from. There are some listing feed troubleshooting tips you should be aware of.

Step 1 - Agent Onboarding

1. Transfer Licenses (optional):

2. Invite Recruits to join the MAO or transfer Associates to the Market Center:

3. Have all joining associates sign Independent Contractor Agreements with their managing Broker.

Learn how to access the associate records overview, where you can learn more about Independent Contractor Agreements.

4. Enter Associates into Team Tool.

Enter the owner of the MAO with a status of Rainmaker
Enter team members with status of Individual Associate. The Rainmaker is able to change each team member's status

If commissions will be paid by the MAO directly, enter the Incorporation Information, including TIN of the MAO entity in the Incorporation section of each MAO associate’s record. This will help you avoid needing to make adjustments to 1099s at the end of the year.

5. Set-up Agent Billing.

Before setting up agent billing, determine the method by which you will bill agents that are part of the MAO by answering the following questions:

Royalty: Will royalty be paid in advance/equal installments for each agent, or billed monthly?
- Royalty is owed by each associate regardless of their status as an associate of the Market Center or of an MAO.
Company Dollar: Will Company Dollar be paid in advance/equal installments, or will agent caps be tracked and billed monthly?
Monthly Agent Fees: Will agent fees such as associate tech fee, E&O, etc. be paid monthly by the MAO owner or will the individual agents be billed by the Market Center?

6. Add MLS IDs for all associates.

Step 2 - Broker and Teams

1. If the MAO will be its own entity, therefore paying associates in the MAO directly instead of commissions running through the market center, you will need to add the Compliance Coordinator role to the Managing Broker/Broker in Charge of the MAO.

Learn how to get started with compliance and commissions in CommandMC

2. Now you will need to setup the actual team in the system.

3. If this is an expansion team, find the Team ID, in the Team Administration Tool, and email it to Expansion@kw.com.

If you are setting up an MAO, do not complete this step.

Step 3 - Training

Get your new associates up to speed with the following resources:

1. Introduction to Command:

2. Agent compliance training:

3. Create Agent Sites:

4. Don't forget to leverage your traditional Market Center onboarding process and plug the new associates into your training calendar.

5. Have your new associates download and log in to the Command App:

Step 4 - Accounting

MAOs are treated the same as a business center, therefore follow the steps below to accurately account for the income and expenses running through your MAO. Job coding can easily be used to identify the income and expenses that specifically tie to the MAO. When closing out transactions, it is recommended to keep the MAO transactions grouped together for ease of applying the job code. This will allow the MCA to run specific reports for MAO financials.

1. Set up a Job Code

2. Track revenue and expenses

3. Create monthly reports from AccountEdge

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