Manage Team Roster Change Requests

There is a new way for Rainmakers to request changes to their team roster, in Command. They can now go into Command, access the Team Management page, and send a request to add or remove members.

When a Rainmaker sends a request like this, with the MCA, Assistant MCA, OP and MC Broker role, on their KW profile, will get an email notification and a Command notification with details. Those notifications will link out to the MC Teams Administration Tool, where the change can be made, and then you can notify the Rainmaker, once the change is complete.

To respond to and manage team roster change requests, in CommandMC: 

1. Log in to https://agent.kw.com with your KW login credentials.

2. Click on the Notification icon, , at the top right of the page, to view your notifications.

3. Find the notification that mentions the change request. You will see what the request is, including the name and email address of the person who the Rainmaker wants to add or remove from the team, and then click the link in the notification to go to the MC Teams Administration Tool.

• Quick Tip: if you go to your Notification Settings, in the Admin section, you can turn on Mobile notifications through the Command App, if you want to know as soon as a request is sent.

4. Looking at the Team Tool, you will see red circle indicators on the Teams category (left side of the page) to let you know how many total requests there are, and a red circle indicator on the teams that have sent requests. There will be a banner at the top of the team info page to let you know what the request is. From there, you will be able to either add or remove the requested team member, or to change a team member's role.

5. Once you complete the request, use the Mark as Complete link, in the blue banner, to let the system know to remove the red circle indicator from that team.

• Once you make the changes in the Teams Administration Tool, there is no way to respond to the Rainmaker through Command. Reach out to the Rainmaker via email or text, to let them know the change has been made.