Remove Team Guest User Admins in CommandMC

Agents now have the ability to add guest user admins to Command, in either their personal business account or a traditional team. These are admins that aren't in the Keller Williams system (if the admin is in your Market Center, they should be added to the team roster in the Teams Administration Tool), but have been created by the Rainmaker of the team, in Command.

Because of this non-roster Command access, we wanted to give Market Center leadership a heads up, once these accounts are created. We also wanted to give MCAs and Assistant MCAs a way to remove an admin, at any time. There could be many reasons for this, but if you need to remove an admin, you can. 

Now, when a Rainmaker creates a new admin, an email alert will be sent to MC leaders with the following roles: OP, MCA, TL, Assistant MCA, Assistant TL, Productivity Coach, MC Broker, MC Investor and MC Tech Coordinator, which will be sent to the email address they have entered in their KW Profile of Record. This email alert will let you know the details around the new admin. These new admin accounts do activate immediately, so keep that in mind if you see an email alert about this. 

In addition, you have access to a new team management settings page, in CommandMC, where you can see team members (including these admins) and you have the ability to remove admins at any time. Keep in mind, even though all MC leadership will receive the email alert, only leaders with the MCA, Assistant MCA and MC Leader role will have the option to remove admins.

To remove team guest user admins in CommandMC:
 

Access

1. Log in to https://agent.kw.com with your KW login credentials.

2. Click CommandMC at the top of the page.

3. Click the Administration icon, , on the left side of the page.
 

Access Through the Teams Page (remove from one team)

1. On the left side of the page, click the Team Management category, then select Teams.

2. Locate the desired guest user (they will have the Team Admin role), click the ellipses icon, , to the far right, and select Remove from Team.

3. A confirmation will appear, click Yes, Remove Member.

Access through the Guests Page (remove from multiple teams)

1. On the left side of the page, click the Team Management category, then select Guests.

2. You will then see a list of every guest user admin that has been created by a team, or is associated with multiple team, in your Market Center along with their system information.  If the guest user is only on one team, click the Remove icon, , to the right of their Start Date, when you want to remove them.

The system information you will see for Guest Users is listed below:

• Guest - this column shows the name of the guest user admin, with their email address underneath. Keep in mind, multiple teams might use the same guest user admin, so you might see the same admin show here multiple times.
• User Name - this indicates the guest user admin's Command user name.
• Added By - This will show the Rainmaker who created the guest user admin, and the team the admin was created under.
• Start Date - this is the date the Rainmaker created the guest user admin account.

3. A confirmation will appear, click Remove Member.

That will remove the admin account from the system immediately. You can now alert the Rainmaker of the team that you removed a guest user admin from their team.