Check your Windows System Information. Verify that you are using the Professional (or enterprise) version of Windows 10. Home versions of the operating system are not compatible with our software. Click here for information on finding your Windows version.
Do your backups every day! Things happen that are outside the scope of the Market Center's control, including things like computer crashes, power outages, and server crashes. A daily backup is the best insurance against issues resulting from any of those types of incidents.
Backup AccountEdge. In AccountEdge, go to File > Backup. Make note of the location you’re saving the backup to. If you receive any errors during the backup process, contact AccountEdge immediately.
Audit your online backup software settings. In your online backup software (we recommend Logos Data) log in and ensure that you have included the locations for your AccountEdge company file and AccountEdge backup folder.
Check your backups. At least once a week, go into your online backup system and try opening a file. Does it open? If not, you may not have a valid backup. Check with your backup vendor or IT provider to resolve this issue immediately.
Have at least one other form of backup! KWRI recommends that you have 3 forms of backups. Each day, before you leave the Market Center, using a thumb drive or an external hard drive, backup your current AccountEdge company file and backup folder.
Questions? We’re here to help! Complete this form for any questions you may have.
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