MCA Termination Checklist

What must our Market Center do immediately when we terminate the MCA?

1. Remove the MCA role from the Associate by contacting the region immediately to remove access to KW systems (MyKW, Reports, Command, CommandMC). Click here for directions. 
2. Recover access to the market center KLRW email account; the OP or TL may reach out directly to MCA Support by completing this form for assistance with this process.
3. Notify bank to block any access to accounts and to account information such as online banking. It is typically someone with signature ability to contact the bank.
4. Get office keys from MCA and have office locks changed.
5. Locate back up files for AccountEdge and most of the My Documents on the MCA computer These programs are supposed to be backed up daily to a server; this may be to a thumb drive.
6. Ensure you have passwords for all accounts and computers; then change password on any computer the MCA might access.
7. Make a plan for handling transactions and month end close in lieu of MCA.
   
   NOTE:  If assistance is needed from MC Services please email MCServices@kw.com or visit the Command MarketPlace (search MCA) for options regarding remote or onsite MCA support during your transition.