G Suite FAQs

Frequently Asked Questions Regarding New G Suite Fee

1. Which associates will be counted for the Tech Fee and/or the G Suite Fee?
Answer: The Market Center will be charged the Tech Fee based associates with a status of “A”.

The Market Center will be charged the G Suite fee based on 75% of associates in any status other than “R” or “VR”.

You can confirm the specific status combinations included in these calculations in Associate Status Combinations - Reference Guide. 

2. How do I remove G Suite access?
Answer: There is currently no process to remove access.

3. If an agent is associated with multiple Market Centers, will each Market Center be charged for this agent?
Answer: Yes, if an agent is associated with the Market Center, they will be included in the fee assessment. This includes expansion associates in PO status. 

4. Is there a way to opt your entire Market Center out of G Suite?
Answer: Not at this time.

5. Do aliases affect the G Suite fee?
Answer: No, the fee is based on associate count, and aliases are not a factor.

6. If associates opt out of G Suite, will it affect any other systems?
Answer: No, opting out of G Suite will not affect any other KW system access.

7. If an associate has opted out of G Suite, will the email address in Command need to be updated?
Answer: Yes, the email in Command should be the email the associate uses.

8. Will Market Center general email addresses, such as the KLRW and FrontDesk, be charged the G Suite fee?
Answer: Yes, these emails will be charged the $5 fee, and may not be opted out.

10. Are Market Centers required to explain this fee change to their agents?
Answer: Your Market Center leadership will decide how best to handle this change. Please, reach out to them for details. 

If you have any further questions regarding the fee, please contact your regional leadership.