Look Up and/or Update an Associate's Password Recovery Email Address

The KW Password Recovery Email Address is used to receive the password reset email, if the associate forgets their KW Password. If an associate has forgotten their Password Recovery Email Address for KWConnect, myKW, or Command, leadership with one of the roles below have the ability to can look it up in the CommandMC Associates Applet and even edit it in the event that they lose access to the email that has been entered in the past:

• Operating Principal (OP)
• Team Leader (TL)
• Market Center Administrator (MCA)
• Assistant Team Leader (ATL)
• Assistant Market Center Administrator (AMCA)
• MC Broker
• General Manager
• Market Center Leader
• Productivity Coach (PC)

To look up and/or edit associate's Password Recovery Email Address:

1. Log in to https://agent.kw.com with your KW login credentials.

2. Click CommandMC, at the top of the page.

3. Click the Associates icon, , on the left side of the page.

4. Find the associate on your roster, then click the associate's name.

5. Click Edit, in the Contact Information section, on the left side of the Associate Record.

6. You will see the recovery email here. If needed, you can make edits to this address on their behalf, though you must enter a personal, non-KW email address. This is where the associate will receive password reset links when locked out of their account. Failure to do so will require contacting Support, which may delay urgent access needs outside business hours. Their Recovery Email should be one that they personally own and will have access to in the future.

Once you know this information, and they have access to the correct KW Password Recovery Email Address, the agent will be able to reset their KW Password and log in to Command or any other KW system.

If you are assisting a VR associate who has forgotten his/her Password Recovery Email Address, please send a ticket to MCA Support by completing this form with the following information to request the associate's information:

• VR associate name
• MORE ID
• current email address
• current phone number