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Invite a Recruit to the Market Center through CommandMC (New/Returning Associate Entry)

Updated
 


As of May 2023, Gross and Net agent counts are based on the calendar month the agent was activated an agent or set to unlicensed associate status.

  • The cutoff for this is 6 PM CST, on the last calendar day of the month. If you make the change on the last calendar day of the month, the change will count toward the next month's numbers.
  

The KW Associate Entry process is managed in the Recruits and Associates Applets in CommandMC. First, in order for an associate to join your Market Center, you must create a recruit card, in the CommandMC Recruits Applet. Once created, you will move the recruit card to the Committed phase, of the Recruiting Pipeline, and invite the recruit to the Market Center.

 


All Market Center leadership roles, with the exception of Compliance Coordinator, have the ability to invite a recruit to the Market Center.

The language and region specific terms used in the Joining Portal flow are determined by the Market Center that sends the invitation.

Before you invite the recruit to the MC, it's recommended that you have a conversation with the recruit to set expectations around the KW Joining Portal process and recommend that they have the following information ready to enter (if they have all of this information ready, the estimated Joining Portal completion time is around 30 minutes):

  1. Social Security Number or National ID
  2. Public Facing Agent Profile Picture (Not Required) 
    • Maximum photo size is 2MB.
  3. A Professional Biography (Not Required - this will be public facing, 100 words or less is recommended)
  4. Real Estate License Number (Not Required)
  5. Social Media Profile Links - Website Address, Facebook, Instagram, Twitter, YouTube, LinkedIn (Not Required)
  6. DBA Incorporation Business Name, Address, and EIN Number (Not Required)
  7. KW Sponsor's Name
  8. Profit/Growth Share Direct Deposit Financial Institution Information 
  9. Profit/Growth Share Beneficiary's Name and National ID (Social Security Number, etc.)
  

Once you send the invite, an email from "no-reply@system.kw.com" will be sent to the recruit, via email, with the link to the KW Joining Portal. Once the recruit completes the KW Joining Portal process, they will be added to the Market Center roster, in CommandMC.

To invite an associate to the Market Center through CommandMC:

 

Access (Starts in Recruits)

1. Log in to https://agent.kw.com with your KW login credentials.


2. Click CommandMC, at the top of the page.

command_mc.png


3. Click the Recruits icon, icon_recruits.png, on the left side of the page.


4. Find the recruit card, in your Recruiting Pipeline, then drag the recruit card to the Committed phase.

 

You will not see the Invite to MC button until the recruit card is moved to the Committed phase.

If this associate was with your Market Center previously and are returning, keep in mind that they might already have an existing recruit card, in the Recruits applet. You can find and edit their existing Recruit Record to add them to the Recruiting Pipeline.

  
assoc_move_recruit_to_committed.gif


5. Click in to the Committed phase, and click Invite to MC, at the bottom right of the recruit card.

  Before you click to Invite to the MC, ensure the recruit's email address is correct and valid. Not only do we want the invite email to go the correct place, but if you click the button and nothing happens, there is a good chance that the email address is not valid.  
assoc_invite_to_mc.png


The Invite to MC Form and Statuses

1. A form will appear, with the recruit's name and email auto-populated, and a few options that will determine how they will be added to the Associates applet and the MC roster:

  • Name Fields - you can make changes here before sending, but these changes won't update the recruit card. The recruit will have an opportunity to update their preferred and legal name in the Joining Portal that is emailed through this process.
  • Email - this pulls from the recruit card. You have the option of editing the email here, but that will not update the recruit card. The recruit will have an opportunity to update their preferred email address in the Joining Portal that is emailed through this process.
  • Does this recruit have an active real estate license? - select whether the associate has an active real estate license right now. The recruit will have an opportunity to add their license number in the Joining Portal (even if you make a mistake on this question), but the agent will still need to be activated after being added to the MC and you will always be able to add their license number later, once added.
  • Will this recruit be a part of the Market Center staff? - If you select Yes here, they will be added to the MC with the MC Leader role, which will give immediate access to CommandMC, once they complete the Joining Portal process, though you will have the ability to add leadership roles to their record later as well.


2. Click Send Invite once you are ready to send the Joining Portal email to the recruit.

assoc_invite_to_mc_form.png

 

Once you send the invite, an email from "no-reply@system.kw.com" will be sent to the recruit, via email, with the link to the KW Joining Portal. You will be able to track the progress of the recruit completing this joining process with a few statuses that show in the Recruiting Pipeline:

  • Invitation Sent - the invitation has been sent, but the recruit has not clicked the link to start the process.
  • Invitation Accepted - the recruit clicked to start the process, but has not completed it yet.
  • Joined - the recruit completed the Joining Portal and clicked to join the MC. Once this happens, they will be added to the Associates applet, in CommandMC, though they will also stay in Recruits with the Recruit and Associate cards being linked (same timeline events, added information, notes, etc.).
    • The recruit card will automatically be moved to the Joined stage, in the Committed phase, once they complete the Joining Portal process.
    • The recruit card will stay in the Recruits Pipeline for 30 days before falling out of the pipeline, though they will always be accessible through the Recruits Database view.
    • There is no pipeline functionality in Associates, with checklists and stages/phases, like there is in Recruits. You do have the ability to move the recruit card to custom stages past the Joined stage, where you can create custom checklists and add them to CommandMC Smartplans.
assoc_join_statuses.png
 
  • The Joining Portal link will expire after 7 days. Throughout that timeframe, the recruit has the ability to save their progress and return to the Joining Portal through link in the email that is sent.
    • There are no notification reminders to either the recruit or leadership about an expiring Joining Portal invitation. 
    • If the link expires after 7 days, you will then see an option to resend to invitation, on their recruit card.
  • There is no way for a Market Center to customize the email template or Joining Portal form.
  • The creation of the KW Email is not a part of the Joining Portal process. Once the recruit completes the joining process, they will get immediate access to Command (agent.kw.com), and will get access to mykw.kw.com and KWConnect.com after 30 minutes or so, and will be able to create their KW Email through the normal process.
  • The Joining Portal process should be completed on a Desktop/Laptop, not a tablet. 
  


Once the recruit completes the Joining Portal, Market Center leaders (OP, MCA, AMCA, TL , ATL) will receive an email and Command notification letting them know. The recruit will now officially be an associate in your Market Center, where you can start managing their associate record.

  • Click here to access the Associate Onboarding Checklist.
  • Click here to learn how to edit and manage associates in CommandMC.

 

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